The turnaround time for service cases arriving here in Germany, is currently:
3 Working days for hubs still under guarantee (2 years from purchase date)
10 Working days for hubs outside the 2 year guarantee period
Registration of the hub is no longer necessary for service processing.
Service Form
Select current location here
First, select the region where you are located in the "Select region" selection field. This will ensure that your service request reaches the right place.
After making your selection, you will automatically be redirected to the actual service form.