The turnaround time for service cases arriving here in Germany, is currently:

  • 3 Working days for hubs still under guarantee (2 years from purchase date)
  • 10 Working days for hubs outside the 2 year guarantee period


Service Form

Select current location here

Please select the region in which you are currently located in the "Select Region" field. This ensures that your service request is automatically directed to the correct partner, reducing downtime.

You will be automatically redirected to the actual service form after making your selection.