Service

Rohloff Service form

Please complete the contact details of the workshop handling this service case, as well as those of the relevant Rohloff distributor (if applicable). A list of current official Rohloff distributors can be found here. Please also ensure your own contact details and the SPEEDHUB details are completed in full.

Select the reason for returning your SPEEDHUB, in the Service Selection area. Further options will then appear, after the initial selection has been made. Please take your time to read and complete all information requested, to help us provide the smoothest, fastest and most direct processing of the service request.

You will, upon submisison of the form, receive an automated email confirming receipt. This email will include a personal ticket number which should be quoted for all further communication regarding this issue (both per email and telephone). We will then review the data and get back in touch. The reply will either include tips (to attempt a repair locally), a confirmation email with an overview of the data submitted (which should then be printed and included in the box when shipping your SPEEDHUB to us), or direct contact from our local distributor/service partner (explaining how best to proceed for that particular country).

Service form

All boxes marked with an * are mandatory and must be completed in full.

Bicycle Workshop Contact Details
Owner information
If the hub is not registered with us, so the owner is not in our system, we ask you to register the hub before the service request. Click here for the registration form »
SPEEDHUB Details
All boxes marked with an * are mandatory and must be completed in full.
Service Selection
Further options will appear, after the initial selection.

Ensure ticket number, or contact name & date of previous email/telephone correspondence regarding this case, is included in field "Further Details / Ticket Number".

Oil Loss

Please note that oil loss is not always a technical defect and loss of some oil is actually normal for the type of construction. Oil loss will not have any negative influence upon the correct operation of the transmission and as such, we request that hubs suffering from oil loss, are only shipped to us in the off-season, winter months.

Shifting Issues

Please note

Shifting related issues rarely occur in just one gear. Please check all gears carefully and report exactly which gears are affected. Select the option/pattern below which matches, or is nearest to, the complaint pattern of your SPEEDHUB.

Drive loss directly following a gear shift, can be caused by a failure to uphold the oil change intervals or use in minus temperatures without running a 50/50 mixture of ‚All Season Oil‘ and ‚Cleaning Oil‘ , or by failure to acknowledge the maximum tightening torque of the axle. Link to FAQs

Excessive Freewheel Resistance

Please note

Please check if the issue can be resolved by relieving the over-strained free-floating hub-shell bearing. Take a plastic hammer and hit the sprocket-side axle stub, then the non-drive side stub firmly (see owner’s manual – page 113).

Hub-shell Bearing Play

Please note

Up to 0.5mm of play at the rim is perfectly acceptable for the SPEEDHUB construction as the hub is designed without the usual cone-nuts that lead to accelerated bearing wear. This 0.5mm play is the normal play found between inner and outer races of the hub-shell bearings. The correct method of checking bearing wear/damage is to try and push the hub shell laterally between the two dropouts - this should not be possible.
Hub-shell Damage

Your SPEEDHUB will need to be re-laced after being fitted with a new hub-shell. SPEEDHUBs must be laced using spokes which have a 2.9mm neck. Failure to use these spokes will result in a repeated flange failure! These spokes are not readily available as off-the-shelf products so we advise ordering these to be returned together with your hub.

Spoke Selection
We will return your SPEEDHUB with the following spokes :
Set = 37 units incl. 14mm nipples
E-14 Details
Components
Error Documentation
Bosch diagnostic report or photo from the Panasonic display
Further Details / Ticket Number
Conversion Selection
Conversion to Disc Brake use
Pre-authorized sum
Please quote a sum up to which we may continue with the required work, without contacting you to obtain authorization (MSRP).
If left blank, we will email a repair quote prior to completing any work, should we need to invoice anything.
Confirmation