Please read through our FAQs before deciding to send packages for conversions, repairs, warranty claims or other service requests.
Get in touch with your local bicycle dealer if the FAQ information fails to help cure any issues you may be experiencing
Important: All returns must be processed through a bicycle retailer/workshop, who will need to forward a fully completed service form as well as possibly include a copy of the original purchase receipt. Hubs which are already correctly registered, do not need to include a copy of the purchase receipt in the package. If you know that your hub has not been registered, then this can still be done retrospectively by submitting the online registration form.