Serial Number

What you can expect to find on this page

Each Rohloff SPEEDHUB 500/14 is provided with a consecutive Serial Number. This can be found either on the sticker band around the hub shell (up to number around 75000) or engraved directly into the hub shell (after Serial Number 75000).

Sticker

Older SPEEDHUBs had a sticker around the shell on which the Serial Number was printed. If the tape around the hub shell should be removed at any time, then we recommend separating the section with the number using a sharp knife, so the Serial Number remains on the hub. If the tape should be removed completely, the Serial Number should be saved and/or stuck to the warranty card. Alternatively, the Serial Number can be engraved onto the hub or hub-cap!

Warranty Card

Each SPEEDHUB 500/14 and each complete bicycle equipped with the SPEEDHUB 500/14 comes complete with an orange Rohloff warranty card attached.

This orange Rohloff warranty card must be:
- completed in full (with Serial Number!)
- stamped by the dealer
- returned to Rohloff AG, Germany

This Rohloff warranty card is vital to ensuring we can provide your hub with the best possible service.

Alternatively, you can register online with our proof of purchase on our website.

Warranty

This Serial Number informs us about the production year and is important for guarantee or warranty claims, as well as a acting as proof of ownership.

Only with knowledge of the appropriate Serial Number can an optimal service can be completed by Rohloff.

We expressively point out that the Rohloff AG will not accept any warranty claims for Rohloff SPEEDHUB 500/14 gear hubs without a Serial Number. Service, repairs will also only be carried out on hubs when the hub is presented with the corresponding Serial Number (either on the sticker, engraved into the hub shell, or on the warranty card).

Attention

All entitlements to a guarantee are deleted if this serial No. Can not be produced. Warranty claims can only be processed if the guarantee card can be presented with the hub. Further information on the guarantee card can be found in the appendix under “Pointers on the Serial No.”. To help us keep tabs on theft, it is advisable to register the Serial No. With us by way of the guarantee Card.

A more precise explanation of the guarantee conditions can be found on the guarantee card itself which is included with every Rohloff SPEEDHUB 500/14 purchased.