Error codes

Contents

Should an error code appear in the display of the Bosch eBike system, then the bicycle will need to be taken to your local Bosch dealer who will be able to identify the failure codes using their Bosch diagnostic tool.

Bosch E-Bike System:

503, Speed sensor error, speed indication on display is 0

Failure Description:

  • speed sensor error

Possible cause:

  • limited motor assistance, speed information on the display 0
  • bicycle may switch to starting gear while riding

Correction:

  • please check speed sensor and magnet
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591, Authorization Error

Failure Description:
Error code 7591 is displayed in the Bosch diagnostic tool yet has zero influence upon eBike transmisison nor E-14 functionality

Effect:

  • Full, normal function remains unaffected
  • Error code displayed in Bosch diagnostic tool ONLY

Correction:

  • Ensure both Bosch and Rohloff E-14 systems are running the latest firmware versions. Update if necessary.
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592, Wrong display

Failure Description:
The connected computer (display) does not support the eShift function

Possible cause:

  • shifting is not possible

Correction:

  • Use eShift certified Display: Intuvia, KIOX or NYON
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593, Wrong software container, Container without eShift

Failure Description:
bicycle is not intended for eShift. Wrong software-container.

Possible cause:

  • no motor assistant and no gear indicator

Correction:

  • please contact bicycle manufacturer
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595, Error in der CAN-Bus Communication - longer than 10 seconds after system start

Shifting possible

Failure Description:
Error code 595 is displayed both in the cockpit as well as the Bosch diagnostic tool.

The E-14 shifter unit (mounted to SPEEDHUB), "peeps" 3 times when the Bosch eBike system is initially switched ON.

Effect:

  • System functionality unaffected
  • Error only present in Bosch software cache

Possible cause:

E-14 shifter unit was not connected to Bosch eBike cable loom when system was initially switched ON.

Correction:

  • Delete error code form Bosch software cache
  • Ensure the current E-14 firmware is being used
  • Reset the Bosch eBike system (switch OFF, then ON)

 

Shifting not possible

Failure Description:

  • Error code 595 is displayed in the cockpit as well as the Bosch diagnostic tool
  • E-14 equipped SPEEDHUB does not shift
  • The E-14 shifter unit (mounted to SPEEDHUB), does not "peep" 3 times when the Bosch eBike system is initially switched ON

Effect:

  • Shifting gears no longer possible

Correction:

  • Switch Bosch eBike system off and check cable connection between:
    - Bosch motor & Rohloff E-14 DC/DC-CAN Converter
    - Rohloff E-14 DC/DC-CAN Converter & Rohloff E-14 Shifter Unit
    Switch Bosch eBike System back ON
  • Complete process with just one battery fitted (dual battery systems). Swap which battery is used during the process and repeat. Should the system fail to power-up then that one battery is defective. Replace faulty battery
  • Swap parts with those of a second bike, in sequence, to locate source of error
    - Connect E-14 shifter unit from a different wheel
    - Swap out extension cable between DC/DC CAN Converter and E-14 Shifter Unit
    - Swap out DC/DC CAN Converter

Delete error code form Bosch software cache once error has been rectified.

Check the latest E-14 firmware has been installed.

Ship the E-14 shifter unit to us for inspection should the error remains present (Service Formula).

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596, Error in the CAN-Bus Communication - longer than 1 second during operation

Failure Description:
Error code 596  is displayed both in the cockpit as well as the Bosch diagnostic tool

The E-14 shifter unit (mounted to SPEEDHUB), "peeps" 3 times when the Bosch eBike system is initially switched ON.

Effect:

  • System functionality unaffected
  • Error only present in Bosch software cache

Possible cause:

E-14 shifter unit was disconnected from the eBike cable loom while the Bosch eBike system was switched ON.

Correction:

  • Delete error code form Bosch software cache
  • Ensure the current E-14 firmware is being used
  • Reset the Bosch eBike system (switch OFF, then ON)
  • Switch Bosch eBike system off and check cable connection between:
    - Bosch motor & Rohloff E-14 DC/DC-CAN Converter
    - Rohloff E-14 DC/DC-CAN Converter & Rohloff E-14 Shifter Unit
    Switch Bosch eBike System back ON
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606, External short circuit -> no power supply, system shutdown

Failure Description:

  • external short circuit

Possible cause:

  • no power supply, system shutdown

Correction:

  • please check connectors (Hirose-connector) and cable for damage or manipulation
  • check DCDC-Can converter and E-14 shifter unit, try to verify with cross change 
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740, Rohloff E-14 Shifter Unit is blocked

Failure Description:
Error code 740 is displayed in the cockpit and not present in the Bosch diagnostic tool.

Possible cause:

  • E-14 system attempted to send the shift command 5x times
  • The 6th failed attempt created the error code
  • The error code will be deleted once a shift is sucessfully completed

Correction:

  • Switch Bosch eBike system on/off
  • Avoid shifting under load
  • Ensure the small cog, under the axleplate is neither damaged nor mounted incorrectly (SPEEDHUB owners manual)
  • Reset the Bosch eBike system (switch OFF, then ON)

Continue using as normal if error is rectified.

 

Shifting still not possible:

Contact the Rohloff SPEEDHUB Service Department (Service Formula).

 

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741, Rohloff E-14 Shifter Unit – Error Position Sensor

Failure Description:
Error code 741 is ONLY displayed in the cockpit and not present in the Bosch diagnostic tool.

Troubleshooting:

Delete code from cockpit.

Restart the Bosch eBike system.

Shifting Possible

continue using the E-14 shifter unit

Shifting not Possible

Ship the E-14 shifter unit to us for inspection should the error remain present (Service Formula).

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743, Inadequate energy supply for Rohloff E-14 Shifter Unit

Failure Description:
Shifting no longer possible with the Rohloff E-14 Shifter Unit.

Error Code 743 is ONLY displayed in the cockpit and not present in the Bosch diagnostic tool.

Correction:

Switch the Bosch eBike system OFF, then check cable connections between:
- Bosch motor & Rohloff E-14 DC/DC-CAN Converter
- Rohloff E-14 DC/DC-CAN Converter & Rohloff E-14 Shifter Unit
Switch Bosch eBike System back ON
Swap out extension cable between DC/DC CAN Converter and E-14 Shifter Unit to locate source of error

Ship the E-14 shifter unit to us for inspection should the error remain present (Service Formula).

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744, Communication error between Rohloff E-14 Shifter Unit & Rohloff E-14 DC/DC-CAN Converter

Failure Description:
Error code 744 is ONLY displayed in the cockpit and not present in the Bosch diagnostic tool.

Possible cause:

  • E-14 system was not correctly initialized, delayed CAN bus signal from the DCDC-Can converter during eBike's starting phase.

Effect:

  • The E-14 shifter unit (mounted to SPEEDHUB), "peeps" 3 times when the Bosch eBike system is initially switched ON.
  • Shifting gears no longer possible

Correction:

  • Restart the eBike, if the error occurs again immediately, contact Rohloff SPEEDHUB Service (Service Formula) Please submit a photo of error code in cockpit.
  • Replace DC/DC Can Converter
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745, Auto-calibration unsuccessful

Failure Description:
Error code 745 is ONLY displayed in the cockpit and not present in the Bosch diagnostic tool.

Possible cause:

  • Auto-calibration process was not completed or not saved successfully
  • Error during autocalibration process
  • Force applied to pedals during auto-calibration process

Correction:

  • Shift into lowest possible gear, before starting the auto-calibration process
  • Repeat auto-calibration process (auto-calibration)

Should the E-14 still not shift the full spectrum, then it will need to be manually calibrated.

  • Bring the bicycle to your local, authorized dealer for completion of the manual calibration process.
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Panasonic FIT System:

80-76, Communication error. Rohloff E-14 not found during system start

Shifting possible

Failure Description:
Error code 80-76 is ONLY displayed in the cockpit and not present in the diagnostic tool.

The E-14 shifter unit (mounted to SPEEDHUB), "peeps" 3 times when the system is initially switched ON.

Effect:

  • System functionality unaffected

Possible cause:

Panasonic FIT software routine incompleted when system was initially switched ON.

Correction:

  • Ensure the current E-14 firmware is being used
  • Reset the Panasonic FIT eBike system (switch OFF, then ON)

 

Shifting not possible

Failure Description:

  • Error code 80-76 is ONLY displayed in the cockpit and not present in the diagnostic tool.
  • E-14 equipped SPEEDHUB does not shift
  • The E-14 shifter unit (mounted to SPEEDHUB), does not "peep" 3 times when the eBike system is initially switched ON

Effect:

  • Shifting gears no longer possible

Correction:

  • Switch Panasonic FIT eBike system off and check cable connection between:
    - Rohloff E-14 Shifter Unit & Rohloff E-14 extension cable
    - Rohloff E-14 extension cable & Rohloff E-14 DC/DC-CAN Converter
    - Rohloff E-14 DC/DC-CAN Converter & Panasonic FIT Y-cable
     
  • Swap parts in sequence, with those from a second bike (or our diagnostic kit), to locate source of error
    - Connect E-14 shifter unit from a different wheel or from diagnostic kit
    - Swap out extension cable between
    - Swap out DC/DC CAN Converter
    - Swap out Panasonic FIT Y-cable (only available from Flyer)
     
  • Ensure the current E-14 firmware is being used
     
  • Switch Panasonic FIT eBike system back ON
  • Check shift function of E-14 Shifter Unit
     
  • Contact Rohloff support if the the error remains present (Service Formula).
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80-77, Communication loss between eBike system and Rohloff E-14 during operation

Shifting possible

Failure Description:
Error code 80-76 is ONLY displayed in the cockpit and not present in the diagnostic tool.

The E-14 shifter unit (mounted to SPEEDHUB), "peeps" 3 times when the system is initially switched ON.

Effect:

  • System functionality unaffected
  • Error code stored only in the system cache

Possible cause:

E-14 system was disconnected from eBike cable loom while Panasonic FIT eBike was switched ON.

Correction:

  • Ensure the current E-14 firmware is being used
  • Reset the Panasonic FIT eBike system (switch OFF, then ON)
  • Check each cable connection in turn and check system function after each step:
    - Rohloff E-14 Shifter Unit & Rohloff E-14 extension cable
    - Rohloff E-14 extension cable & Rohloff E-14 DC/DC-CAN Converter
    - Rohloff E-14 DC/DC-CAN Converter & Panasonic FIT Y-cable

E-14 equipped bicycle can be used further without concern

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81-740, Rohloff E-14 Shifter Unit is blocked

Failure Description:
Error code 81-740 is ONLY displayed in the cockpit and not present in the diagnostic tool.

Possible cause:

  • E-14 system attempted to send the shift command 5x times
  • The 6th failed attempt created the error code
  • The error code will be deleted once a shift is sucessfully completed

Correction:

  • Switch eBike system on/off
  • Avoid shifting under load
  • Ensure the small cog, under the axleplate is neither damaged nor mounted incorrectly (refer to page #94 of the SPEEDHUB owners manual)
  • Reset the Bosch eBike system (switch OFF, then ON)

Continue using as normal if error is rectified.

 

Shifting still not possible:

Contact the Rohloff SPEEDHUB Service Department (Service Formula).

 

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81-741, Rohloff E-14 Shifter Unit – Error Position Sensor

Failure Description:
Error code 81-741 is ONLY displayed in the cockpit and not present in the diagnostic tool.

Troubleshooting:

Delete code from cockpit.

Restart the Panasonic FIT eBike system.

Shifting Possible

continue using the E-14 shifter unit

Shifting not Possible

Ship the E-14 shifter unit to us for inspection should the error remain present (Service Formula).

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81-743, Inadequate energy supply for Rohloff E-14 Shifter Unit

Failure Description:
Shifting no longer possible with the Rohloff E-14 Shifter Unit.

Error Code 81-743 is ONLY displayed in the cockpit and not present in the diagnostic tool.

Correction:

Switch the eBike system OFF, then check cable connections between:
- Bosch motor & Rohloff E-14 DC/DC-CAN Converter
- Rohloff E-14 DC/DC-CAN Converter & Rohloff E-14 Shifter Unit
Switch eBike System back ON
Swap out extension cable between DC/DC CAN Converter and E-14 Shifter Unit to locate source of error

Ship the E-14 shifter unit to us for inspection should the error remain present (Service Formula).

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81-744, Communication error between Rohloff E-14 Shifter Unit & Rohloff E-14 DC/DC-CAN Converter

Failure Description:
Error code 81-744 is ONLY displayed in the cockpit and not present in the diagnostic tool.

Effect:

  • The E-14 shifter unit (mounted to SPEEDHUB), still "peeps" 3 times when the eBike system is initially switched ON
  • Shifting gears no longer possible

Correction:

  • Replace DC/DC Can Converter. Please submit a photo of error code in cockpit, along with a fully completed service formula
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81-745, Auto-calibration unsuccessful

Failure Description:
Error code 81-745 is displayed in the cockpit ONLY and not present in the diagnostic tool.

Possible cause:

  • Auto-calibration process was not completed or not saved successfully
  • Error during autocalibration process
  • Force applied to pedals during auto-calibration process

Correction:

  • Shift into lowest possible gear, before starting the auto-calibration process
  • Repeat auto-calibration process (auto-calibration)

Should the E-14 still not shift the full spectrum, then it will need to be manually calibrated.

  • Bring the bicycle to your local, authorized dealer for completion of the manual calibration process.
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