Failure Analysis

A fast and efficient failure diagnosis can be obtained via your local Bosch dealer as they have the ability to read the error codes displayed, using their specialist Bosch diagnostic tool. Your local Bosch dealer can then produce a diagnostic report, which will identifying possible issues with existing hardware and thus accelerate our ability to solve any problems.

Please have the following information on hand to complete the formula below:

  • Bosch diagnostic report
  • Bosch Drive Unit version, battery quantity, display version
  • Bicycle style and brand/model
  • Rohloff E-14 serial number
  • Rohloff SPEEDHUB 500/14 Serial Number
  • Error codes shown in display
  • Detailled description of other errors

Warranty Claim E-14